How to Get Assurance Wireless Replacement Phone

How to Get Assurance Wireless Replacement Phone – Our lives would be almost impossible without phones these days. Even though we are self-sufficient, we still need a phone in case of an emergency or to stay in touch with friends and family.

It is important to take action as soon as possible if our phone malfunctions, malfunctions, breaks down, is lost, or is stolen. Our best chance of getting the best possible outcome in a given situation is to take the appropriate steps as soon as possible.

Assurance Wireless Replacement Phone
How to Get Assurance Wireless Replacement Phone

This guide explains how to get a replacement phone from Assurance Wireless in 2023. The Assurance Wireless phone company provides free or fee-based replacements if your phone fails, is lost, stolen, or damaged, hangs up, is broken, or is no longer usable.

What is Assurance Wireless?

Assurance Wireless is an American wireless provider that offers Lifeline and ACP (Affordable Connectivity Program) benefits and discounts to qualifying low-income customers. Free unlimited minutes, texts, and data, as well as 10GB of mobile hotspot data a month and a free smartphone, are some of the features offered by the government-funded wireless service provider.

Assurance Wireless Replacement Phone

It is now possible to replace your lost or stolen Assurance Wireless device. The best part is you can replace it if it is damaged irreparably. Assurance wireless phones are one of many reasons most users consider replacing them.

For instance, a certain feature may not function optimally, and you may want to replace the entire device. For example, the features include connectivity, text messaging, and call interference. The device may also be replaced if a key part, such as the speaker or touch screen, is faulty.

Consider replacing your phone on the go if you have trouble updating its operating system. The only way to meet your current communication needs might be to replace an outdated or old device. Assurance Wireless phones can be replaced if you are a victim of such circumstances.

Also, Read: How to Check Assurance Wireless Application Status

Does Assurance Wireless replace phones?

It is possible to exchange your device if it has been broken or lost. If it cannot be repaired, you can replace it.

Your phone may need to be replaced for several reasons, including:

  • When your phone starts malfunctioning.
  • Damaged or broken phones.
  • If you lose your phone.
  • Your phone might be stolen if it is.

How to Replace Assurance Wireless Phone?

Assurance Wireless replacement instructions are provided below if your phone is broken, stolen, lost, or not working –

  • If your phone is stolen or lost, you can report it to the police and give Assurance Wireless a copy. Also, remember to contact customer service at 1-888-321-5880. It will greatly help you save any account balance you have on your device if it is stolen.
  • If your phone is damaged or not working, you may exchange it by contacting Assurance Wireless customer care. You must provide your name, address, telephone number, and serial number. You will surely be able to get a new one from them.

You can visit an Assurance Wireless Center by following these steps:

  • Get directions to the nearest Service Center using your online app.
  • Please provide your state ID and proof of eligibility.
  • You will be asked to answer questions about your account by one of their officials during the replacement process.

Contact Customer Care

  • Contact 1-888-321-5880 and provide your State ID and proof of eligibility to verify your identity and account information to get a replacement phone.
  • If Customer Care verifies your information, the new device will be delivered to your address as soon as possible.
  • You will receive an email notification with the tracking number when your device is shipped.

Assurance Wireless Phone Replacement Policy

Knowing the replacement policy of Assurance Wireless before replacing your phone is very important.

The following policies are outlined below:

  • The replacement of a Wireless Phone will not be free; a small fee will be involved.
  • If your phone gets faulty or breaks within the first year of purchase, you won’t have to pay anything. The manufacturer will repair and replace your device for 12 months after delivery.
  • You will not receive your preferred device or the one you were using previously when your phone is replaced. A new model will be provided instead, which will work as the old one did.

Can I Replace My Assurance Phone Online

Yes. The Assurance phone can now be replaced online in addition to contacting customer care support as described above. Here’s how to get started;

  • The first step is to log into your account at
  • After that, fill out an application form and enter your ZIP code. Ensure that the details you provide are valid and accurate.
  • Assurance Wireless must receive the form via fax or email. Don’t hesitate to contact our phone support team if you have any questions. 

List of Assurance Wireless Replacement Phones

Therefore, no specific model is available for the phone replacement. There is no option for the customer to choose a model. If any devices are available, the carrier provider will give you the device of your choice.

Any of the following phone models are available to the customer –

  • Samsung Entro Mobile Phone
  • ZTE Prestige 2
  • ZTE Quest Plus
  • ZTE Tempo X
  • Kyocera JAX S 1360
  • Kyocera DuraForce XV+
  • LG Optimus F3
  • LG Aspire T40C


How to Replace Assurance Wireless Government Phone?

Assurance Wireless’ customer support team can assist you with replacing your government phone if you contact them.

Does Assurance Wireless Offer Free Phones Under Lifeline?

Yes. The Assurance Wireless Lifeline program is available.

Can I Find My Friend’s Lost Assurance Wireless Phone Online?

If your friend’s phone is lost, you can track it using a phone tracker app. This can be done online or on a different phone.

Which Carrier is Compatible with Assurance Wireless Phone?

The Assurance Wireless phone is most compatible with T-Mobile’s network. T-Mobile’s network is used by Assurance Wireless to provide mobile broadband Internet access services to smartphones.


The Lifeline assistance program covers the replacement of an Assurance wireless phone. Carrier providers usually offer free replacements or charge very minimal replacement fees. Assurance phone users can upgrade their phones whenever they find better deals. Depending on availability, there will be a change in the assurance replacement phone list.

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